Communications/911

Enhanced 911 was established on February 14, 2008.  This became available through a 1.8 million dollar grant and is funded through a 1/2 cent sales tax.  Reynolds County’s 911 is governed by a 7 member Board, they meet the last Thursday of each month at 6:00pm in the Reynolds County Courtroom. This meeting is open to the public.

The Reynolds County Communication Center E911 provides dispatching and communications for all Law Enforcement, Fire, and Ambulance services in Reynolds County. It also serves as the Emergency Operation Center (EOC) for all major disaster within Reynolds County.

Staffed 24 hours a day by professional communications team, operating from 2 communications consoles, the Communications Officers are in continuous radio contact with the five law enforcement agencies, the ambulance district, thirteen fire departments, and the Emergency Management Agency in Reynolds County. In addition to computer controlled radio communications, each console has an active 9-1-1 position, and a terminal connecting the operator with the computer systems of the Missouri State Highway Patrol.

9-1-1 is for Emergencies

Ask yourself do I need the help of the police, the fire department or an ambulance?  If you, as the caller, think it is an emergency, please never hesitate to use 9-1-1. If a person uses 9-1-1 “prank” call the 9-1-1 center, they can be charged criminally under Missouri Code.

What if I accidentally call 9-1-1?

Occasionally a person accidentally dials 9-1-1 or gets misrouted to the 9-1-1 numbers. If this happens, we ask that you only stay on the line and explain the mistake to the operator. Anyone who calls 9-1-1 and hangs up will receive a call back from our operators.  If no one answers or the line stays busy after 3 call back attempts, we will send a Law Enforcement Officer to your residence.

Calling 9-1-1

If you need to call 911 it is important to remember a few things.  The phone that you are calling from rings in your ear three times before it ever rings in our office.  Anytime a Reynolds County resident calls 9-1-1 the phone call goes to a switch board located in Webster Groves, Missouri.  There it retrieves your information and routes the call back into the 9-1-1 center at Centerville.  So please stay on the line.  If the Operator in the Reynolds County 9-1-1 Center is assisting other callers, your 9-1-1 call will be routed to St. Francois County 9-1-1 Center.  They have a very professional team of operators that can also assist you.  They will ask you questions and send the information into the Centerville 9-1-1 center so that we can dispatch the appropriate service that will assist you.

The Dispatcher is going to ask you several questions.  Please stay calm and answer to the best of your ability.  After the Dispatcher confirms your address, phone number, and the type of emergency.  They dispatch the Services in which you need.  However, they will continue to ask questions to further assist the responders and can give you advice and assist you with Instruction for CPR, Child Labor, Chocking and Bleeding Control.  Just because the Dispatcher is talking to you on the phone doesn’t mean that help isn’t on there way.

If you ever have a question or concern about the 9-1-1 Center, please feel free to call our non-emergency phone at (573)648-2491.  We will do our best to answer any questions that you may have or address any concern.

Staff

  • Brandi Freeman – Director
  • Celia Campbell – Dispatcher
  • Shonda Parker – Dispatcher
  • Megan Turner – Dispatcher
  • Page Jones – Dispatcher
  • Felicia Rawson – Dispatcher
  • Mallory Fox – Dispatcher

Board of Directors

  • Ken Beck – Member at Large
  • Larry Martin – North District
  • Terri Patterson – North District
  • Gregory Freeman – North District
  • Heather Stucker – South District
  • Susan Morrison – South District
  • James Watts – South District